Box Office

Will Call Tickets
If you selected Will Call for your delivery method, you have two options for picking up your tickets. You may visit our Box Office during regular operating hours or go to the Will Call within the hour prior to the performance. The Box Office and Will Call are located directly inside the doors on the right of our lobby. Please note, the name on the tickets must match the name on your Photo ID. To designate an alternate pickup person for your tickets, please call the Box office at 904-276-6815 ext. 1. The alternate person will need to have their photo ID in order to pick up the tickets.

Email Tickets
If you selected Email for your delivery method, you will receive an email with a PDF attachment. The PDF is your tickets. You should print your tickets (the PDF attachment) and bring them with you. Our ticket scanners are also able to scan your tickets from your smartphone screen. If you choose to use your phone, please help our scanners by brightening your screen.

Lost or Misplaced Tickets
Can’t find your tickets, mail never came, or printer not working? Don’t worry! Call the Box Office at 904-276-6815 ext. 1 and a Customer Service Representative will be happy to assist you. Tickets can only be reprinted for the original purchaser and must be picked up at the Box Office or Will Call with a valid Photo ID. Reprinted tickets cannot be mailed.

Processing Fees
Each ticket includes a Facility Fee and Service Charge. Fees helps us offset expenses which include, but are not limited to, box office equipment leases, ticket printing costs, reservation system expenses, technology fees, maintenance and capital improvement expenses, and credit card surcharges. The Facility Fee is $3 per ticket and the Service Charge may vary by performance and ticket price.

Monday through Thursday from 11 a.m. - 3 p.m.
One hour before each performance

Inside the lobby of the Thrasher-Horne Center
283 College Drive
Orange Park, FL 32065
904-276-6815 ext. 1


Every effort is made to offer equal access and a fully enjoyable experience to every guest entering the Thrasher-Horne Center.

Accessible seating is available for purchase on our website, by visiting the Box Office, or by calling the Box Office at 904-276-6815 ext. 1.

Our theater offers chairs with removable arms, wheelchair accessible spaces, and companion seating. When buying your tickets, review the map online or contact a representative for availability. Please include any specific notes or instructions with your order.

Companion seats are available for those purchasing a wheelchair accessible space. Each wheelchair accessible space purchased may purchase up to three companion seats.

Wheelchair accessible spaces are available for only those that have a mobility disability or disability requiring the use of the features of the space. Companion seating is reserved for guests that have purchased a wheelchair accessible space.

An Elevator is available to take you to the upper level lobby. It is located inside the main doors on the right of the lobby. The upper level Row A, House Right Box 3, and House Left Box 3 are the only seats available without using stairs. All other seating on the upper level requires the use of stairs.

Walkers and other mobility devices not being used must be stored in designated areas during the performance. An usher will be able to assist you with this and will help you retrieve it during intermission and after the show.

Easy curb side drop-off and pick-up is available for most performances. Security will direct you to the proper location.

Accessible parking is available directly in front of the main entrance. Additional accessible parking can be found on the south side of the building. Accessible parking requires a current disability placard or license plate.

Please let an usher know if you need assistance entering the building.

Assistive Listening Devices are available for check out at the Coat Room located in the main doors on the left of the lobby. You will trade in your picture ID for the use of a device. After the show, simply return the device to receive your ID.

Each receiver comes with either a Headset, Earbud, or an Induction Neckloop. Please let the usher know if you need a specific device.

The Induction Neckloop works with those that have a T-coil enabled hearing aid or cochlear implant.

When applicable, sign language interpreters are available with at least a three week notice prior to the performance. Contact the Box Office at 904-276-6847 ext. 1 or email with the request.
We provide programs for most theatrical performances. Large print or Braille programs are available with at least a three week notice prior to the performance. Contact the Box Office at 904-276-6847 ext. 1 or email with the request.

Service animals are permitted and must remain on a leash or harness at all times.

A service animal is an animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability. The tasks include, but are not limited to, a physical, sensory, psychiatric, intellectual, or other mental disability. A service animal is not a pet.

When purchasing your tickets, please include a comment that you will bring a service animal with you. This will allow our staff the opportunity to make any arrangements needed.

For safety reasons, service animals must sit under your seats or at your feet. They are not permitted to sit in the aisle or another seat.

Ticketing Policies

The Thrasher-Horne Center’s Box Office and are the only OFFICIAL TICKETING PROVIDERS for events at the Thrasher-Horne Center. Tickets obtained from unauthorized sources are often greatly inflated in price. They may be stolen, counterfeit or invalid and may not be honored at the venue. Tickets purchased from other sources are not eligible for replacement if lost or stolen, or if the event is cancelled or rescheduled. Thrasher-Horne Center is not responsible for tickets purchased from other sources.

All sales are final - No Refunds or Exchanges except in case of show cancellation or when Membership or Subscription benefits apply. See our Membership or Subscription page for more details.

Requests to modify a ticket order can only be made by the person listed on the ticket order when the tickets were purchased. No changes can be made without the original owner of the tickets verifying the request by contacting the Box Office at 904-276-6815 ext. 1.

Sale of tickets on premises other than by the Box Office is prohibited.

Additional Venue Policies:

Group Sales

Why book a group?
Buy tickets before they go on sale to the general public for most shows.

Book now and pay later. No deposit required until 60 days before the show.

Flexible payment plans are available.

Receive a 10%, or more, discount on tickets for most shows.

Orders are fully adjustable until final payment is made.

The best part of attending an event is enjoying it with friends or family! We offer an excellent group sales program that includes many exciting benefits. Groups of 12 or more receive a discount. Have a larger group? Higher discounts may be available.

Call the Box Office at 904-276-6815 ext. 1 to reserve your tickets today.


Download Chart

Download a PDF that shows the numerous options the Thrasher-Horne Center provides when choosing a seat for an event.